Service Provider: VINCENT PATRICK LAFFEACH
Trade Name: PROSTA.LV
Address: Kastrānes iela 3–59, Rīga, LV-1084 (Latvia)
Registration number: 32124611839
Email: vincent@prosta.lv
Website: prosta.lv
1. ACCEPTANCE OF TERMS
By paying an invoice issued by VINCENT PATRICK LAFFEACH (hereinafter referred to as "the Provider"), the Client acknowledges having read, understood, and accepted these Terms of Service in their entirety and without reservation. This payment serves as a formal agreement and digital signature. In the event that a separate specific service agreement is executed between the parties, the provisions of said agreement shall prevail over these Terms of Service. This includes, but is not limited to, terms confirmed via electronic signature, which shall hold full legal force and supersede any conflicting terms herein.
2. PROVIDER IDENTITY & TAX STATUS
2.1. Entity: The Provider is a registered Sole Trader in the Republic of Latvia.
2.2. Tax Status: The Provider is a Micro-enterprise Tax (MUN) payer.
2.3. VAT: In accordance with the Latvian Law on Value Added Tax, the Provider is not a registered VAT payer. All invoices are issued without VAT. No VAT is deductible for the Client.
3. SCOPE OF REMOTE SERVICES
3.1. Nature: The Provider offers administrative support, secretarial services, and IT assistance exclusively via remote channels.
3.2. Independence: The Provider operates as an independent contractor. No employment relationship is created.
3.3. Extra Work: Any tasks outside the initial scope agreed upon will be subject to additional billing.
4. SERVICE DELIVERY & ACCEPTANCE
4.1. Acceptance: The Client has 5 business days following the delivery of the service to request adjustments. Beyond this period, the service is deemed compliant and fully accepted.
4.2. Proof of Delivery: Digital records (sent emails, log files, or timestamps from remote tools) shall serve as valid proof of service delivery in case of dispute.
5. CONFIDENTIALITY AND DATA PROTECTION
5.1. Confidentiality: The Provider guarantees strict secrecy regarding all Client documents, credentials, and business data.
5.2. Duration: This obligation remains in effect during the service and for five (5) years thereafter.
5.3. GDPR: Personal data processing complies with EU General Data Protection Regulations.
6. RESPONSIBILITIES AND LIABILITY
6.1. IT Support: The Client is solely responsible for performing a full system backup before any remote IT intervention. The Provider is not liable for data loss or hardware corruption.
6.2. Administrative: The Client is responsible for the accuracy of provided information.
6.3. Force Majeure: The Provider is not liable for service interruptions caused by internet failures, power outages, or cyber-attacks.
7. PAYMENT AND COSTS
7.1. Terms: Invoices are due in Euros (€) according to the specified due date.
7.2. Late Fees: Late payments shall accrue interest at the Latvian statutory rate.
7.3. Third-Party Expenses: Costs such as software licenses, postage, or specific third-party tools are the sole responsibility of the Client.
8. NON-SOLICITATION
The Client agrees not to directly or indirectly solicit or hire subcontractors involved in the Provider’s service for a period of 12 months following the mission.
9. CONSUMER RIGHTS & DISPUTE RESOLUTION (B2C)
9.1. Withdrawal: For EU consumers, by paying the invoice and requesting the immediate start of the service, the Client waives their 14-day right of withdrawal once the service is fully performed.
9.2. Redress: In the event of a dispute, the Client should first contact the Provider at vincent@prosta.lv. If an agreement cannot be reached, EU consumers can find information on out-of-court settlement options via the official Consumer Redress in the EU page here : consumer-redress.ec.europa.eu.
10. GOVERNING LAW AND JURISDICTION
These Terms are governed by the laws of the Republic of Latvia. Any dispute shall be submitted to the exclusive jurisdiction of the courts of Latvia.